http://www.tarbard.co.uk/articles/2007/10/24/another-broken-website-rant en-us 40 Darren Tarbard's ramblings I'm trying to raise a support ticket for a piece of hardware I bought from Microsoft. Firstly their UK support page is 404. Then I eventually give up and go through their US site. Their support system talks about credit cards and £46 per support request, eventually I realise that you get 2 "free" support requests before they start charging you. I am trying to report a faulty piece of hardware - should they <b>ever</b> charge me to contact them about that? <p /> I go through their system which has a few entertaining bugs like a textarea where the font colour and size change when you mouse out thus changing the format of the page and making it impossible to click the "continue" button without using the keyboard to tab through the buttons. When I do finally submit it I am greeted with a page that just says. <br /> <pre> Error: An unknown application error occurred. Please try again in a few minutes. </pre> Handy! It doesn't say whats wrong or that anyone will try to fix it - just chance your luck again in a few minutes. I can't find an email address to mail my query too either. As with almost all sites that don't seem to work in Firefox when you try in IE you find it is just as broken. <p /> This isn't the first time i've found a companies support page not working and have to wonder if they are quite happy to leave it that way. Wed, 24 Oct 2007 17:08:08 +0100 urn:uuid:256fdc03-84ac-4536-865d-37818be6e8c9 Daz http://www.tarbard.co.uk/articles/2007/10/24/another-broken-website-rant This article contains very sensible advice. Never under estimate the value of backups, you only need get caught out once and believe me it will be once too often.And I got so much of information from your blog.. Sat, 10 Sep 2011 11:00:50 +0100 urn:uuid:53183a9b-7c6b-4b23-a386-8c9b5beb4df7 http://www.tarbard.co.uk/articles/2007/10/24/another-broken-website-rant#comment-9806 I keep coming back to read your excellent quality content, The information you provide is quiet helpful Sat, 21 May 2011 06:55:52 +0100 urn:uuid:2985cef8-4eef-415e-8558-bc2d0a82fb8c http://www.tarbard.co.uk/articles/2007/10/24/another-broken-website-rant#comment-7517